1. Try doing a hard reset on your Sonos Product

Here are the step-by-step instructions and a video guide.

2. Contact Sonos support

We recommend this step because Sonos has an advanced remote troubleshooting software.
It can precisely identify the issue and bring you through step-by-step to resolve it.

You may contact Sonos by visiting https://support.sonos.com/en/contact to start a chat with them.

Sonos Live Chat Operating Hours:
Monday through Friday,
9:00am to 11:00pm USA ET

Saturday and Sunday,
10:00am to 7:00pm USA ET

3. Speak to our local support

You can reach us at our hotline at +66933355137 or speak to us at our Live Chat.

Hotline Operating Hours:
Monday through Friday,
11:00am to 6:00pm TH UTC

Live Chat Operating Hours:
Monday through Friday,
10:00am to 8:00pm TH UTC

Saturday and Sunday,
10:00am to 6:00pm TH UTC